Social Media Manager at Zain Jordan Telecom
June 2012 - Present | Amman, Jordan
Establishing the Emotional link with our clients
Building the Social Media Department.
Setting up Social Media Strategy
Content Curating
Social Media Training
Monitoring Zain Jordan presence
Engaging with fans across Social Media platforms
Generating reports measuring Key Social Media KPIs (Reach, Sentiments, Impressions...)
Digital Media Ad Campaigns
Organizing Offline Community Activities (Tweetups, Customer Appreciation Day, Offline SM Contests,..)
(Open)
Digital Media Director at Prime Ministry of The Hashemite Kingdom of Jordan
August 2010 - April 2011
Digital Department Duties:
- Setting up digital media strategy for Prime Ministry Office and assist Digital departments across Government Ministries.
- Manage Prime Ministry Twitter account @PrimeMinistry
- Branding Government Ministry presence online and unifying the message.
- Administrating Prime Minister's website http://pmo.gov.jo
- Managing "Connect with Prime minister" online Forum
- Updating PM website with fresh content
- Create an engaging Facebook page
- Upload photos to Flickr
- Upload videos youtube
- Updating Wikipedia with fresh credible content
- Reputation management
- Gain control and establish a credible source of media about the Prime Ministry and Government
- Crisis Management
- Engaging with citizens
- Answer issues and complaints via channeling then follow up and revert back
Business Development Manager at Al Taameer Real Estate Investment Company K.S.C.C
November 2008 - June 2010
Al Taameer Real Estate Investment Company exclusively holds the master franchise of Ramada Hotel trademark in several countries in the MENA region and has recently added Ramada Encore (the three-star brand of Ramada) trademark to its growing real estate portfolio.
- Analyzed assigned market and identified prospective associates.
- Generated leads by referrals, cold calling, relationship building, and direct mail.
- Created alternative approaches in overcoming customerâs objections.
- Resourcefulness in completing a variety of assignments by utilizing the internet, Travel Leaders Associates, teammates, BDMs, and sales tools.
- Turned in daily, weekly, and monthly reports accurately and in a timely manner.
- Completed special projects & assignments in accordance with project plan. (Designed and edited a monthly Newsletter to be distributed to hospitality leaders).
- Established relationships with vendors and suppliers, and franchise owners to benefit the corporate goal and assisted in the success of our internal and external customers.
- Achieved doable sales goals and objectives.
- Lead and participate in team projects to ensure highest possible outcome of success.
- Established relationship with Governmental and hospitality leaders.
- Advised of legal & financial companies to partner with our firm.
- Helped our company market our services through social marketing online tools.
- Collected Market Hospitality studies and articles and distributed to our staff.
- Helped bring in investors and arranged for bank financing to our projects.
Client Services Manager (MENA & Far East Wealth Management Group) KUWAIT at Global Investment House
March 2007 - November 2008
Responsibilities:
- Networking with Corporate and High net worth investors in North Africa and South East Asia.
- Ability to analyze, develop, establish, & maintain efficient workflow.
- Experienced in operations management, sales, budget development and staffing.
- Exceptional organizational and planning skills. Adaptable, enjoys new challenges.
- Business development activities include: sourcing, qualifying clients, identifying potential decision makers, establishing contact relationships, completing company and department profiles, marketing and sales.
Achievements:
- Established Back office Department (subscription-redemption-loan application process-creating new prospects- turning prospects into clients- AML - Compliance).
- Prospecting new leads for the whole department which covers investors from MENA, GCC & ASIA.
- Organized AML & Compliance meetings for our department and established a new compliance manual.
- Helped hiring new recruits for my department.
General Manager at Wireless Digital
February 2003 - April 2007
- Hiring, training, managing, and leading a sales force team of 16 people.
- Negotiating business, contracts to achieve business profitability.
- Utilizing interpersonal, coaching, and team building skills to motivate sales, staff and employees
- Increased sales of communication products and services to new and existing customers by 35%. Products and services sold include, telephone service and cell phones.
- Increased percentage of additional product sales (beyond basic service) to customers based on review and analysis of customer accounts, then making appropriate recommendations to the customer.
- Handled and clear customer issues and complaints resulting in appropriate modifications to existing orders
- Assisted in billing collections by resolving disputes and making collection calls.
- Processed electronic payments.
- Increased customer win back and retention rates.
- Won monthly and quarterly awards for achieving and exceeding sales goals
- Honesty and strong work ethic.
System Analyst at Vulcan Publications
January 2000 - February 2003
- Built and maintained standard and non-standard desktop images, performing extensive testing to ensure compatibility prior to releasing to production.
- Troubleshot, diagnosed, and resolved complex issues with the network, connectivity, DNS, IPs, and printer connectivity.
- Documented standard processes and procedures pertaining to IT issues.
- Served as Team Lead on special projects, overseeing resource allocation of 20 individuals.
- Maintained Desktops, Laptops, Printers, and phones for 400 users.
Achievements:
- Quickly mastered new database software (SB Client).
- Subsequently asked to instruct the rest of the employees (from security staff to CEO) on the different aspects of this software.
- Minimized system downtime while maximizing desktop and applications uptime.
- Overhauled the process for building PC images and deploying software, replacing the manual processes with more efficient and accurate automated ones.
Makerting Director at Al zour Beach Resort
November 1997 - January 2000
- Responsible for the daily implementation of all real estate marketing initiatives within the resort.
- Reported to the Resort owners directly.
- Responsible for customer service and ensuring clients and customer satisfaction.
- Liaison between the resortâs construction company and the share holders.
- Planned and managed successful exhibitions to promote the sales of chalets.
- Executed tempo marketing and all in-resort general marketing initiatives with the goal of reaching marketing self-sufficiency within the resort.
Social Media Consultant / Instructor (Founder) at Convo2
January 2010
- In-House Corporate Social Media Training
- Public Social Media Workshops
- Speaker at Social Media Conferences
- Social Media Consultant (Help setup Social Media Strategy, Guidelines, Contests, Content & Follow Strategy & Community Management)
Past Social Media Workshops:
- British Embassy in Jordan Jan 2011
- Jordan Prime Ministry Communication Department Feb 2011
- Jordan Foreign Ministry Private Office Feb 2011
- CNBC Arabia - Dubai March 2011
- Speaker1st Digital Media Conference in Dubai April 2011
- Twitter 101 sessions for the general public
- SM Basics Dec 2011
- ABCs of SM for Corps Dec 2011
- Better Business Training Co. Dec 2011
- Intrinsic Feb 2012
- Adpro Communications Feb 2012
- MEPI Feb 2012
- Jordan River Foundation March 2012
- Umniah March 2012
- Takeyet Um Ali March 2012
- Bahrain International #E-Government Forum April 2012
This BrandYourself profile is automatically optimized to show up high in Google 
Social Networks